Who we are

Spirochrome is a Swiss company and its website https://spirochrome.com is hosted in servers located exclusively in Switzerland.

What personal data we collect and why we collect it

Contact forms

When filling our contact forms, Spirochrome limits its requests for information to what is required to ensure fast and accurate processing of service and orders. To create a customer account for ordering we may ask you to provide user information including  your personal name, your company/institution name, VAT registration no (only mandatory for customers from EU countries), address, telephone number, E-mail address and a description of the item(s) requested or purchased.

You may provide information to us voluntarily. This occurs when you provide your feedback or inquiries to us through e-mails, return forms, letters or telephone calls. We use this information to respond to your query and to keep record of customer feedback.

Cookies

Our website uses cookies, no third party cookies are be used. Cookies do only collect information necessary for the navigation on our website and to get information on traffic on our website (google analytics)

_ga : google analytics cookie used to identify users expires after 2 years

_gid : google analytics cookie used to used to identify users expires after 1 day

_gat : google analytics cookie used to throttle request rate. expires after 1 minute

PHPSESSID: cookie used to store and send data from contact forms

Embedded content from other websites

Elements on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content.

Analytics

Our website uses google analytics to get information on the traffic and to improve the navigation experience. User data retention period is set to 26 months.

Who we share your data with

Spirochrome does not share your data with third parties with the exception of forwarding your contact email and inquiry to our local distributor if such a distributor is available in your country.

How long we retain your data

For users that order our products or inquire about them, we store the personal information they provide in our customer database without expiracy. All users can see, edit, or delete their personal information at any time upon request. Website administrators can also see and edit that information.

What rights you have over your data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We do not send or sell your data to any third party, with the exception of forwarding your contact email and inquiry to our local distributor if such a distributor is available in your country.

Contact information

Inquiries about our data privacy policy or requests for personal data or personal data  deletion can be made at info[at]spirochrome.com.