Who we are
Spirochrome is a Swiss company and its website https://spirochrome.com is hosted in servers located exclusively in Switzerland.
What personal data we collect and why we collect it
Contact forms
When filling our contact forms, Spirochrome limits its requests for information to what is required to ensure fast and accurate processing of service and orders. To create a customer account for ordering we may ask you to provide user information including your personal name, your company/institution name, VAT registration no (only mandatory for customers from EU countries), address, telephone number, E-mail address and a description of the item(s) requested or purchased.
You may provide information to us voluntarily. This occurs when you provide your feedback or inquiries to us through e-mails, return forms, letters or telephone calls. We use this information to respond to your query and to keep record of customer feedback.
Who we share your data with
Spirochrome does not share your data with third parties with the exception of forwarding your contact email and inquiry to our local distributor if such a distributor is available in your country.
How long we retain your data
For users that order our products or inquire about them, we store the personal information they provide in our customer database without expiracy. All users can see, edit, or delete their personal information at any time upon request. Website administrators can also see and edit that information.
What rights you have over your data
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
We do not send or sell your data to any third party, with the exception of forwarding your contact email and inquiry to our local distributor if such a distributor is available in your country.
